My Week as a Waiter

New York Times food critic, Frank Bruni goes undercover as a waiter for a week.

I usually spend my nights on the other side of the table, not only asking the questions and making the demands but also judging and, I concede, taking caustic little mental notes. And it's been 20 years since I walked in a waiter's shoes, something I did for only six months.

But last week I traded places and swapped perspectives, a critic joining the criticized, to get a taste of what servers go through and what we put them through, of how they see and survive us. My ally was Chris Schlesinger, a well-known cook and author who owns the East Coast Grill, in Cambridge, Mass., and has no business interests in New York. So that my presence in the restaurant wouldn't become public knowledge, he introduced me to his staff as a freelance writer named Gavin doing a behind-the-scenes article to be placed in a major publication.

In some ways this restaurant, which opened in 1985 and specializes in fresh seafood and barbecue, was an easy assignment. Its service ethic is casual, so I didn't have to sweat many niceties. Its food is terrific, so diners don't complain all that much.

But its pace can be frenetic, and servers have little room to maneuver among 100 or so tightly spaced seats.

From Monday through Saturday, I worked the dinner shift, showing up by 3:30 and usually staying past 11. I took care of just a few diners at first and many more as the week progressed.

And I learned that for servers in a restaurant as busy as the East Coast Grill, waiting tables isn't a job. It's a back-straining, brain-addling, sanity-rattling siege.

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